Terms & Conditions

Last updated: 4th February 2026

Introduction

Welcome to Neospace Technologies (“Company”, “we”, “our”, or “us”), a technology services provider based in Dubai, United Arab Emirates.

These Terms & Conditions (“Terms”) govern your access to and use of our website and any IT, ERP, consulting, infrastructure, and on-site technical services provided by us.

By accessing our website or engaging our services, you agree to be bound by these Terms.

Scope of Services

Neospace Technologies provides professional technology services including, but not limited to:

• IT infrastructure setup and management
• ERP implementation, customization, and support
• Managed IT services
• On-site IT support and maintenance
• Network design and security services
• Cloud and server solutions
• IT consulting and digital transformation services

All services are subject to separate proposals, quotations, service agreements, or contracts where applicable.

Client Engagement & Contracts

Service Agreements

All projects and services shall be governed by written quotations, proposals, or service agreements issued by Neospace Technologies.

Acceptance

A project is considered confirmed once the client provides written approval (email confirmation acceptable) and/or makes payment as per the quotation.

Scope Changes

Any changes outside the agreed scope of work may result in additional charges and timeline adjustments.

Fees & Payment Terms

Pricing

All fees will be specified in official quotations or contracts.

Payment Terms

Unless otherwise agreed in writing:

• Payments must be made as per the invoice terms.
• Late payments may result in suspension of services.
• We reserve the right to charge late payment fees in accordance with UAE laws.

Taxes

All fees are exclusive of VAT unless stated otherwise. UAE VAT (if applicable) will be charged in accordance with Federal Tax Authority regulations.

On-Site Services

The client shall:

• Provide safe and secure access to premises
• Ensure compliance with health and safety standards
• Provide necessary access credentials and infrastructure

Neospace Technologies shall not be liable for delays caused by restricted access, unsafe environments, or third-party interference.

ERP Implementation & Software Services

Third-Party Software

ERP systems or third-party software licenses may be subject to the respective vendor’s terms and conditions.

Customization & Integration

Customizations are performed based on client-provided requirements. Neospace Technologies is not responsible for operational issues resulting from inaccurate or incomplete information provided by the client.

Data Migration

Clients are responsible for maintaining backup copies of their data prior to migration or system changes.

Intellectual Property

All proprietary tools, methodologies, documentation, and materials developed by Neospace Technologies remain our intellectual property unless otherwise agreed in writing.

Upon full payment, clients may receive usage rights for deliverables as defined in the service agreement.

We reserve the right to reference completed projects in our portfolio unless confidentiality has been formally agreed.

Confidentiality

Both parties agree to maintain confidentiality of proprietary, financial, and technical information shared during the business relationship.

Confidential information shall not be disclosed to third parties without prior written consent, except where required by law in the UAE.

Limitation of Liability

To the maximum extent permitted under UAE law:

• Neospace Technologies shall not be liable for indirect, incidental, or consequential damages.
• We are not responsible for loss of profits, business interruption, or data loss.
• Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Service Availability & Downtime

While we aim to provide reliable services, we do not guarantee uninterrupted or error-free operation of systems, networks, or ERP platforms.

We are not liable for downtime caused by:

• Internet service providers
• Third-party software vendors
• Force majeure events
• Cyberattacks beyond reasonable control

Warranties Disclaimer

All services are provided on a professional best-effort basis.

Except as expressly stated in a written agreement, Neospace Technologies makes no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.

Termination

Either party may terminate services in accordance with the terms specified in the service agreement.

Neospace Technologies reserves the right to suspend or terminate services if:

• Payments are overdue
• The client breaches contractual obligations
• The services are used for unlawful purposes

Force Majeure

We shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Government regulations
• Natural disasters
• Pandemics
• Power failures
• Telecommunications disruptions

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

Website Use

Users of our website agree not to:

• Attempt unauthorized access to systems
• Distribute malware or harmful code
• Copy or reproduce website content without permission
• Misuse contact forms or submit false information

Amendments

Neospace Technologies reserves the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date.